UK customers will receive FREE delivery on all orders over £20.
Orders will usually arrive within 3-5 working days unless there is a bank holiday in which case deliveries may take longer.
UK customers also have the option to pay for a Royal Mail 1st Class Recorded Delivery at a fee of £2.50 which will usually arrive between 1-3 working days (recommended to avoid missing packages). Charges will be displayed at the checkout page where you are able to choose which type of delivery you would like.
All orders above £75 in value are automatically upgraded to Royal Mail Special Delivery, free of charge.
Orders placed Monday-Friday will be dispatched on the following working day. Orders placed after 2pm on a Friday will be dispatched on the next working day i.e. Monday (providing this is not a bank holiday, in which case it will be dispatched on Tuesday).
If your order has not arrived within 5 working days please contact us via email so we can resolve the problem at firstname.lastname@example.org.
PRO-Lashes UK also ships internationally, however when placing an order you are agreeing to have the responsibility to pay for any taxes & duties for your country. We have no control over these so it is entirely your responsibility to pay for these costs.
Customers outside of the UK within the EU will have to pay for their postage at a small fee. Orders placed below £20 will be charged at a fee of £3.00 for a Royal Mail Standard Delivery (5-7 working days). Orders over £20 will be charged at a reduced rate of £1.50 for a Royal Mail Standard Delivery (5-7 working days). Customers also have the option for a Royal Mail International Tracked & Signed Delivery if they wish. Fees will be displayed at the checkout.
Customers overseas outside of the EU can pay for a standard Royal Mail Delivery at a fee of £4.50. However, PRO-Lashes UK will not be responsible for missing packages and therefore recommend you pay for a Royal Mail International Tracked & Signed Delivery to ensure the package can be tracked.